Shipping Policy

Last updated: June 2026

Thank you for shopping with Keke!

We're delighted to offer worldwide shipping.

Processing Time

Orders are typically processed within 1-3 business days.

Personalised items require additional production time. Once we've received your photos and personalisation details, please allow 3-7 business days for production before your order is dispatched.

Our products are carefully prepared and shipped from our fulfilment partners to customers around the world.

Estimated Delivery Times

Estimated delivery times are:

• United Kingdom: 5-15 business days

• Europe: 7-15 business days

• United States & Canada: 7-15 business days

• Australia & New Zealand: 7-15 business days

• Rest of the World: 10-20 business days

Please note that these are estimated delivery times and may vary depending on your location and local customs processing.

Shipping Costs

Shipping costs are calculated at checkout based on your destination and the selected shipping method.

From time to time, we may offer free shipping promotions on eligible orders.

Tracking

Once your order has been shipped, you'll receive a confirmation email with tracking information (where available).

Please allow up to 48 hours for tracking updates to become available.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

Any such charges are the responsibility of the customer unless otherwise stated.

Delays

Occasionally, deliveries may take longer than expected due to customs clearance, carrier delays, weather conditions, public holidays, or other circumstances beyond our control.

We appreciate your patience and understanding.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

We cannot guarantee address changes once an order has entered processing.

Keke is not responsible for delays or delivery issues resulting from incorrect shipping information provided by the customer.

Lost or Damaged Orders

If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible with your order number and any relevant photos. We'll work with the carrier to help resolve the issue.

Questions?

If you have any questions about shipping, please feel free to contact us. We're always happy to help.